APPOINTMENTS / CANCELLATIONS / LATE ARRIVALS
All appointments require a credit card number to be kept on file. All cancellations require 24 hours notice. Failure to cancel within 24 hours of your scheduled appointment will be considered a “Late Cancel/No Show” and the following fee structure will be applied to the credit card on file.
Your initial consultation is complimentary. If you cancel within 24 hours of the initial visit you must reserve your next appointment with a credit card and will be charged $100 to hold the appointment. This fee will be applied to your treatment as long as you arrive on time for your scheduled appointment.
If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy.
Payments are required in full at the time of each treatment. We accept Visa, MasterCard, Discover, Debit Cards, checks, cash, and gift certificates. Financing is available through Medical Credit but may only be used toward full priced services.
Returned Checks/Insufficient Funds: A $50.00 fee will be charged for returned checks and the balance of that day’s services will be charged to your credit card on file. A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Surface Medical, without notice. All patients are required to keep a valid credit card number on file.
Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due . No further appointments will be scheduled until the balance is paid in full.
Packages: To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and non-transferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on date of purchase. Unused services by the date of expiration will be forfeited.
Gift Cards, including electronic and mobile-Gift Cards, are available in any denomination.
Our estheticians and massage therapists accept gratuities, while our medical staff does not.
Please notify us with any medical or health changes at the time of each appointment, so we can safely treat you.
Skin care products and services are non-refundable/non-returnable and or non-transferable.