APPOINTMENTS / CANCELLATIONS / LATE ARRIVALS

For Patients & Models

All appointment cancellations require 48 hours notice.
Failure to cancel within 48 hours of your scheduled appointment will be considered a “Late Cancel/No Show” and the following fee structure will be applied to the credit card on file.
We want you all to know we respect each and every one of you. Therefore, this policy is set forth not to punish you but rather to help keep us all on time and appointments freed up so that wait times for appointments are to a minimum. Waitlists can sometimes be a few weeks out with Tara. This little lady is in hot demand and for good reason, that’s is why you have all chosen to trust here and come to us here at DCCM. When our practice suffers from a no show, it is time we could have served another eager client. The last thing we want is for you to spend your money on things like no show fees or late cancellation fees. However, when the practice has last-minute cancellations and no shows it is time we are not able to treat clients and this, in turn, can force the practice to have to raise price. This is not a practice we want to employ as we want your beauty bucks to be on your face not on pesky fees.

All appointments require a credit card number to be kept on file.

All appointment cancellations require 48 hours’ notice.

Consultations Fees and Cancellation

Consultations include patients, models, and students. Your initial consultation is $50 and will be applied to your treatment should you take treatment within 30 days of the consult. A $100 cancellation fee will be applied to your credit card should you cancel within a 48 hour time period of your scheduled appointment or consult. Should you cancel within 48 hours of the initial visit you must reserve your next appointment with a credit card and will be charged $100 to hold the appointment. This fee will be applied to your treatment as long as you arrive on time for your next scheduled appointment. Should you no show a second time or cancel within the 48 hours period, you may only book an appointment on the day of treatment and the full-service charge will be applied to the card on file. You will forfeit this charge should you no show or cancel within 48 hours. We respect your money and our time and we completely understand how busy everyone can be. We have clients waiting 4 weeks to get in with us; so time is extremely valuable.

If you are more than 10 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy.

Payments are required in full at the time of each treatment. We accept Visa, MasterCard, Discover, Debit Cards, checks, cash, and gift certificates. Financing is available through Advanced Care Card but may only be used toward full priced services.

Promotions and referrals

You may not combine any promotions, sales, package pricing and or referrals. You may not roll over any promotions, sales or package pricing and or referrals. Essentially what we are saying is you may not “extreme coupon us”.

Cancellation Fees

What if your appointment type is for less than the $100? You will still be charged $100 despite the original appointment time. A $100 Fee will be charged for all appointments 30 minutes or less regardless of the value of the service in which you are scheduled for.

If you have a history of last-minute cancellations and no shows and your appointment was scheduled for more than 30 minutes you will be charged the full price of your appointment or $100, whichever is greater. For example, a filler appointment is 45 minutes with combined treatment and prep and the minimum price of a treatment is $650. Therefore, you would be charged $650 should you no show or cancel within 48 hours.

Returned Checks & Insufficient Funds

A $50.00 fee will be charged for returned checks and the balance of that day’s services will be charged to your credit card on file. A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Surface Medical Esthetics, PLLC, without notice. All patients are required to keep a valid credit card number on file.

Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due. No further appointments will be scheduled until the balance is paid in full. We don’t want to chase you, we want to treat you.

Packages

To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and non-transferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on the date of purchase. Unused services by the date of expiration will be forfeited.

Gift Cards

Gift Cards, including electronic and mobile-Gift Cards, are available in any denomination.

Gratuities

Our estheticians and massage therapists accept gratuities, while our medical staff does not.

Medical Changes

Please notify us of any medical or health changes at the time of each appointment, so we can safely treat you.

Returns

Skincare products and services are all non-refundable and non-returnable and or non-transferable, this is non-negotiable.

STUDENT CANCELLATION POLICY

We want to start out by saying we respect each and every one of you, therefore, this policy is not in place to punish you but to keep our Academy thriving so that we can continue to educate and empower the medical community.  We incur many costs to operate an accredited academy and none of our costs are refundable once you register.  Therefore, we will not make any exceptions to this policy.  When you register online you are acknowledging and signing this student cancelation document.  By doing so you are responsible for all of your prerequisite requirements and adherence to the late cancellation/no show policy.   Throughout the policy, we will do our best to explain to you why we have the policy in place.  

Be sure you have read the FAQ section and the entire course descriptions as well as prerequisites prior to registering for any classes at DCCM.  

 

CLASS & PRIVATE TRAINING / CANCELLATIONS / LATE ARRIVALS POLICY

STUDENT CANCELLATION POLICY

We want to start out by saying we respect each and every one of you, therefore, this policy is not in place to punish you but to keep our Academy thriving so that we can continue to educate and empower the medical community.  We incur many costs to operate an accredited academy and none of our costs are refundable once you register.  Therefore, we will not make any exceptions to this policy.  When you register online you are acknowledging and signing this student cancelation document.  By doing so you are responsible for all of your prerequisite requirements and adherence to the late cancellation/no show policy.   Throughout the policy, we will do our best to explain to you why we have the policy in place.  

Be sure you have read the FAQ section and the entire course descriptions as well as prerequisites prior to registering for any classes at DCCM.  

CLASS / CANCELLATIONS / LATE ARRIVALS POLICY

All students are required to have a credit card kept on file. Payments are required in full at the time of signing up to reserve your spot in the class.  Until we have payment we do not guarantee any availability.   We accept Visa, Master Card, Discover, Debit Cards, checks, cash, and gift certificates. 

All class and private training cancellations require a 4-week notice prior to the class date.  Failure to cancel  4 weeks prior to your registered class or private training date will be considered a “Late Cancel/No Show” and you will forfeit your entire course or private training fee.   There are many factors that go into setting up the course for you.  There is a significant amount of preparation and coordination that occurs prior to each and every course.  We do have models commit to attending for you so we need to be sure students will be in attendance to take care of the models that have been eagerly awaiting your arrival.  

There are absolutely no cancelations within 4 weeks of the class or private training date.  You may, however, transfer your class date once within that time frame as we understand life happens.  

Should you wish to unenroll PRIOR to the 4 weeks deadline you may do so but there is a $200 charge to process all refunds.  You will be refunded back to the card on file minus the $200.  Please note that some credit cards can take up to 2 weeks to process (this is not a DCCM delay, this is just the time we have noticed it takes to turn around refunds with certain credit cards).  You may be wondering why we take two hundred dollars.  I would be wondering the same thing.  Once you are enrolled in the course; manuals are ordered, CEU applications are immediately submitted, catering and many other items are immediately purchased and applied for upon your enrollment in the course.  All of these items are non-refundable to us so therefore we must recoup that cost if you decide this is not the right time for you.  These are costs that we incur to be sure you have a wonderful and educational experience.  Be sure you are 100 % committed to the training and preparation before you register.

Please see the complete cancelation policy for both you and the models at the end of this FAQ.  

Proof of Licensure is Required

4 weeks prior to the start of class or your private training we require a copy of your unencumbered NH state nursing or medical license If we are traveling out of town to your facility; then we just need your state license.  If you are not able to satisfy this requirement 4 weeks prior to the start of class you will forfeit your course fee and be dropped from the class.  If there is a delay in the licensure process on the states end you may still attend the course and then come back for the live hands-on portion when you are fully licensed in NH.  We are strict about this; not to be difficult on you but, it is a state law.  We understand how long and how hard each and everyone works for their license so we do not want you to jeopardize it in any way.  

Consultations (For your Models)

The Model consultation fee is $100. This fee is non-refundable and non-transferable.  Our students learning experience is directly tied to the model’s commitment to showing up.  If you have no-showed our practice in the past you will not be allowed to register for the model calls. 

The $100 fee will be applied to your treatment as long as you arrive on time for your scheduled appointment.  If you are more than 10 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This will result in a charge for services rendered or a fee based on our no show/late cancellation policy.

Payments are required in full at the time of each treatment. We accept Visa, MasterCard, Discover, Debit Cards, checks, cash, and gift certificates. Financing is available through Advanced Care Card but may only be used toward full priced services.

Cancellation Fee’s (For Models)

$100 Fee for all appointments 30 minutes or less regardless of the value of the service in which you are scheduled.

If your appointment was scheduled for more than 30 minutes you will be charged the full price of your appointment or $100, whichever is greater. For example, a filler appointment is 45 minutes and the minimum price of a treatment is $650.

Returned Checks/Insufficient Funds: (for Models and Students)

A $50.00 fee will be charged for returned checks and the balance of that day’s services will be charged to your credit card on file. A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Surface Medical Esthetics, PLLC, without notice. All patients are required to keep a valid credit card number on file.

Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due. No further appointments will be scheduled until the balance is paid in full.

Packages: (for Models and Students)

To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and non-transferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on the date of purchase. Unused services by the date of expiration will be forfeited.

Promotions and referrals

You may not combine any promotions, sales, package pricing and or referrals.  You may not roll over any promotions, sales or package pricing and or referrals.  Essentially what we are saying is you may not “extreme coupon us”.  Model pricing may not be combined with any other discount, promotion, sale or referral  credit.  

Gift Cards (for Models and Students)

Gift Cards, including electronic and mobile-Gift Cards, are available in any denomination.

Gratuities

Our estheticians and massage therapists accept gratuities, while our medical staff does not.

Medical Changes (for Models and Students)

Please notify us of any medical or health changes at the time of each appointment, so we can safely treat you.

Returns (for Models and Students)

Skincare products and services are all non-refundable/non-returnable and or non-transferable. Scheduled Classes and private trainings are nonrefundable. You may transfer your class or private training to another date once but if canceled within 4 weeks of your scheduled class time it is nonrefundable.

 


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We're happy to answer any questions you may have, feel free to call us at
(603) 783-1087