APPOINTMENTS & CLASS / CANCELLATIONS / LATE ARRIVALS
All appointments and classes require a credit card number to be kept on file. All appointment cancellations require 48 hours notice. All class cancellations require a 4 week notice.  Failure to cancel within 48 hours of your scheduled appointment or 4 weeks prior to your registered class date will be considered a “Late Cancel/No Show” and the following fee structure will be applied to the credit card on file.  Students must have their License and Insurance binder to us 4 weeks prior to the registered class date or this is considered a default and the student will be dropped from the class  and subject to adherence to our cancelation policy

Consultations
Your initial consultation is $50. However, a cancellation fee will be applied to your credit card of $100 should you cancel within a 48 hour time period of your scheduled appointment.  Should you cancel within 48 hours of the initial visit you must reserve your next appointment with a credit card and will be charged $100 to hold the appointment. This fee will be applied to your treatment as long as you arrive on time for your next scheduled appointment.
If you are more than 1o minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy.

Payments are required in full at the time of each treatment. We accept Visa, MasterCard, Discover, Debit Cards, checks, cash, and gift certificates. Financing is available through Advanced Care Card but may only be used toward full priced services.

Cancellation Fee’s

$100 Fee for all appointments 30 minutes or less regardless of the value of the service in which you are scheduled for.

If your appointment was scheduled for more than 30 minutes you will be charged the full price of your appointment or $100, which ever is greater. For example a filler appointee is 45 minutes and the minimum price of a treatment is $650.

Returned Checks/Insufficient Funds:

A $50.00 fee will be charged for returned checks and the balance of that day’s services will be charged to your credit card on file. A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Surface Medical, without notice. All patients are required to keep a valid credit card number on file.

Balances due to insufficient funds as well as due to Late Cancel/No Show fees will remain on your account and a 20% charge will be applied to any unpaid balances for every 30 days past due . No further appointments will be scheduled until the balance is paid in full.

Packages:

To receive package pricing, payment must be made at the time of the first treatment or sale. Package pricing is nonrefundable, nonreturnable, and non-transferable and may not be applied to other treatment areas. Package expiration dates are per the fine print on date of purchase. Unused services by the date of expiration will be forfeited.

Gift Cards
Gift Cards, including electronic and mobile-Gift Cards, are available in any denomination.

Gratuities 
Our estheticians and massage therapists accept gratuities, while our medical staff does not.

Medical Changes
Please notify us with any medical or health changes at the time of each appointment, so we can safely treat you.

Returns
Skin care products, and services are all non-refundable/non-returnable and or non-transferable.  Scheduled Classes are non refundable.  You may transfer your class to another date if it is outside of the 4 week window but if cancelled within 4 weeks of your scheduled class time it is non refundable.


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We're happy to answer any questions you may have, feel free to call us at
(603) 783-1087